TAPᶜᴱᴿᵀ CODE OF CONDUCT
PROFESSIONAL INTEGRITY
Maintain High Standards:
Commit to upholding the highest levels of integrity, professionalism, and ethical conduct in all interactions with TAP Members and the public, ensuring trust and confidence in TAP's services.
Transparency:
Foster openness and clarity in all communications and actions concerning TAP schemes and retirement planning, promoting accountability and informed decision-making for all stakeholders.
CONFIDENTIALITY
Respect Privacy:
Prioritize the protection of all personal and financial information of TAP Members, ensuring confidentiality is maintained at all times. Information will only be disclosed when legally required or with the explicit consent of the individual.
Data Security:
Adopt and maintain stringent measures to secure sensitive data, preventing unauthorized access, breaches, or misuse, and ensuring the trust and safety of TAP Members' information.
ACCURACY AND RELIABILITY
Provide Accurate Information:
Strive to deliver accurate, dependable, and current information regarding TAP schemes and their relevance to retirement planning, ensuring clarity and confidence for all stakeholders.
Continuous Learning:
Actively pursue professional development opportunities to remain knowledgeable about evolving trends, regulations, and best practices in retirement planning, enhancing the quality of service provided to TAP Members.
FAIRNESS AND IMPARTIALITY
Treat Everyone Equally:
Commit to providing fair, equitable, and unbiased treatment to all TAP Members, respecting their diverse backgrounds, statuses, and personal beliefs, and fostering an inclusive environment.
Conflict of Interest:
Proactively identify and disclose any potential conflicts of interest, ensuring that personal interests do not influence professional decisions or compromise the integrity of services provided to TAP Members.
ACCOUNTABILITY
Accept Responsibility:
Demonstrate accountability by taking ownership of personal actions and decisions, addressing any errors promptly and transparently, and ensuring continuous improvement in service delivery.
Adhere to Guidelines:
Commit to complying with all established rules, regulations, and guidelines set forth by TAP, ensuring consistency, reliability, and trust in all professional activities.
COMMUNICATION
Effective Communication:
Strive to communicate clearly, concisely, and professionally with TAP Members and the public, ensuring that information is accessible, understandable, and actionable.
Responsive Support:
Deliver prompt, attentive, and solutions-oriented support to address inquiries and concerns, fostering trust and satisfaction among TAP Members and stakeholders.
RESPECT AND DIGNITY
Promote Respect:
Uphold a culture of respect and dignity in all interactions, valuing the diversity and individuality, and fostering an inclusive and supportive environment.
Professional Conduct:
Maintain the highest standards of professional behavior, ensuring that actions and words reflect integrity and respect, and refraining from any conduct that could be interpreted as harassment, discrimination, or intimidation.
COMPLIANCE
Adhere to Legal Standards:
Commit to full compliance with all applicable laws, regulations, and industry standards, ensuring that all actions align with legal and ethical obligations.
Certification Requirements:
Actively fulfill all ongoing certification requirements to maintain the validity and credibility of TAPᶜᴱᴿᵀ.
Proper Use of TAPᶜᴱᴿᵀ Marks/Logo:
The TAPᶜᴱᴿᵀ logo and marks are registered proprietary and may only be used by certified individuals or entities acknowledged by TAP (Organization), in accordance with the established usage guidelines. Acknowledged listed individuals or entitites can be found under TAP’s online website at www.tap.com.bn.